Refund Policy
Last updated: 7 August 2026
This Refund Policy explains how purchases of MorphCam credits are handled. It is part of our Terms of Use. Please read it before buying.
1. All sales are final
MorphCam is sold as prepaid time (streaming usage), delivered to your account immediately after payment is confirmed. Because it is a digital good delivered instantly and consumed as you use the Service, all sales are final and purchases are non-refundable, except where a refund is strictly required by applicable law. We do not offer refunds for change of mind, dissatisfaction, or unused balance.
2. Cryptocurrency payments
Cryptocurrency transactions are, by their nature, irreversible. We cannot reverse a completed crypto payment. Please double-check the amount, currency, and network before sending. We are not responsible for funds lost due to incorrect addresses, wrong networks, underpayment/overpayment, or network fees. If a crypto payment is confirmed but credits are not applied to your account due to an error on our side, contact us and we will credit your account or resolve it.
3. Delivery errors (we credit your account)
Although we don't offer refunds, we will always make sure you receive the time you paid for. If your payment confirmed but the correct time wasn't added — for example a partial/underpayment top-up, a duplicate charge, or a technical delivery error on our side — contact us and we will credit the missing time to your account. This is a delivery correction, not a cash refund.
4. When we will not refund
- Credits that have already been used or partially used;
- Dissatisfaction with output quality, likeness, latency, or results — these depend on your hardware, network, and third-party services, and are not guaranteed;
- Change of mind after purchase;
- Account suspension or termination for violating our Terms or Acceptable Use Policy;
- Service interruptions or downtime outside a reasonable period, or issues caused by third-party platforms or your own setup.
5. How to report a delivery error
Contact support from inside the app (or email support@morphcam.app from your account email) within 14 days of the charge, including the transaction reference and a description. We aim to review quickly and, where a delivery error is confirmed, we credit the missing time to your account.
6. Chargebacks
If you have a billing problem, please contact us first — we can usually resolve it faster than a dispute. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account pending resolution.
7. Changes
We may update this Policy from time to time. Changes are effective when posted here with a revised date.
8. Contact
Billing questions: support@morphcam.app.